Secrets to Conflict Resolution. Conflicts are an unavoidable part of life. They teach us about ourselves and others. They also strengthen our relationships by testing them. Clarifying our perceptions is a skill we can all learn so we can manage our conflicts more effectively.
While there are sometimes good reasons for avoiding conflict, your efforts to maintain harmony at any cost are probably backfiring.
“The 5 Whys” cuts through surface details and exposes the root cause of the issue so it can be solved once and for all. By repeatedly asking the question “Why,” you will help your team cut through layers of excuses and symptomatic issues to identify the core problem. After all, isn’t that what leaders do?
When we fail to execute, we fail our teams, leave our customers exposed, and set our businesses up for disaster.