WORKSHOPS / Choose to Defuse: Conflict Resolution in the Heat of Battle

Choose to Defuse: Conflict Resolution in the Heat of Battle


“Conflict shapes all organizations… whether it’s positive or negative is up to you.”

Contrary to popular belief, conflict doesn’t have to be negative. In fact, when properly managed healthy conflict can lead to new ideas, new opportunities and a healthier work environment. In Choose to Defuse, Dr. Lavon Gray explores principles learned on the athletic field and transfers them to the workplace, focusing on how to identify battles worth fighting, defuse conflict and restore peace in the heat of battle.

Keynote, 1/2 or 1 day
Course Highlights
"Choose to Defuse" helps participants understand important issues related to conflict including:
1. Understanding emotional triggers
2. Identifying the stages of conflict
3. The power of listening
4. Using questions to better understand conflict
5. How non-verbal communication can escalate conflict
6. Finding common ground for a win-win solution
7. Best-practices for conflict resolution
After Completing This Course You’ll Be Able To:
At the conclusion of "Choose to Defuse" participants will be able to:
1. Identify four steps to effectively resolve workplace conflict
2. Recognize five conflict resolution styles (Thomas-Kilmann Conflict Mode) and how each can be applied to different situations
3. Utilize the five steps of a collaborative problem-solving approach
4. Identify practical steps for leading challenging conversations as part of a conflict resolution process
5. Discuss the importance of relationships in navigating conflict and promoting a healthy work-place culture

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